Frequently Asked Questions Common Pre-Sale Questions

What services do you offer?
We offer a wide range of cleaning services, including general cleaning, kitchen cleaning, bathroom cleaning, bedroom cleaning, living room cleaning, deep cleaning, move-in/move-out cleaning, outdoor cleaning, specialty cleaning, emergency cleaning, short-term rental cleaning like Airbnb, and biweekly cleaning for your home.
How do I schedule a cleaning service?
You can schedule a cleaning service by contacting us via phone, email, or through our website’s booking form. We recommend booking in advance to ensure availability.
Do you provide cleaning supplies and equipment?
Yes, we provide all necessary cleaning supplies and equipment. However, if you have specific products you prefer us to use, please let us know.
Are your cleaning products eco-friendly?
We offer eco-friendly cleaning options for clients who prefer environmentally safe products. Please specify your preference when booking.
Can I request a specific cleaning task or customize my cleaning package?
Absolutely! We understand that each property has unique needs. You can customize your cleaning package and specify particular tasks when booking.
What is included in a deep cleaning service?
Our deep cleaning service includes carpet steam cleaning, wall and baseboard washing, behind-appliance cleaning, and wood furniture polishing, among other detailed tasks.
How long does a typical cleaning session take?
The duration of a cleaning session depends on the size of the property and the type of cleaning required. We can provide an estimated time during the booking process.
Do you offer emergency cleaning services?
Yes, we offer emergency cleaning services for urgent situations such as flood or fire damage, or post-event cleaning. Contact us immediately to arrange for rapid response cleaning.
Are your cleaning staff insured and trained?
All our cleaning staff are professionally trained and fully insured to ensure high-quality service and peace of mind for our clients.
What areas do you serve?
We serve a wide range of locations. Please contact us to confirm if we cover your area.
How do I pay for your services?
We accept various payment methods, including credit/debit cards, bank transfers, and online payment platforms. Payment details will be provided upon booking.
What is your cancellation policy?
We understand that plans can change. Please notify us at least 24 hours in advance to cancel or reschedule your appointment without a fee.